Return & Refund Policy – 99+Mart

At 99+Mart, we strive to ensure customer satisfaction by providing high-quality products. Please read our Return & Refund Policy carefully to understand your rights and our guidelines.

Returns

We accept returns within 7 days of delivery for eligible products. To be eligible for a return:

• The item must be unused and in its original condition

• The product must be returned in its original packaging

• Proof of purchase (order confirmation) is required

Once your return request is approved, you will receive instructions on how to send the item back to us.

Non-Returnable Items

Please note that personalized and custom keychains are not eligible for return, exchange, or cancellation. These items are made specifically for you, and therefore cannot be resold.

Cancellation Policy

Orders for personalized or custom products cannot be canceled once placed. For other products, cancellation requests must be made within 24 hours of placing the order.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days

• The amount will be credited to your original payment method

Shipping charges (if any) are non-refundable unless the item received is damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details. We will review the issue and provide a replacement or refund as applicable.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (damaged or incorrect item). We recommend using a trackable shipping service for returns.

Contact Us

If you have any questions about returns or refunds, feel free to contact our support team. We are here to help and ensure your experience with 99+Mart is smooth and transparent.

Thank you for shopping with 99+Mart!